F.A.Q.s (Frequently asked questions)

Below are some of the most commonly asked questions. If you are unable to find the information you are looking for then please e-mail a member of the team at and we will respond as quickly as possible.

How do I request a catalogue?
How often should I buy new bras?
How do I know what size to buy?
I have not received my order what should I do?
Will you notify me when you have received my returned item/s?
I am unable to process my payment - what should I do?
Do you accept payments over the phone?

  • How do I request a catalogue?

At present we are an online only retailer and do not send out mail order catalogues. If you wish to receive information on our latest lines and promotions then please click here to sign up for our newsletter.

  • How often should I buy a new bra?

Since our boobs change size for all sorts of reasons - such as pregnancy, age, weight gain/loss and change in diet or exercise regime - it is recommended that you should purchase a new bra every three to six months. But since shopping for lingerie is fun and sexy why not treat yourself whenever you want.

  • How do I know which size to buy?

If you are unsure of what size is best for you, or think you are wearing the wrong size, please see our fitting guide for helpful tips and guidance on how your bra should look and feel. If you are still unsure please call a member of the team and we will be happy to give you advice on size and styles.

  • I have not received my order - what should I do?

We send all orders first class within 24 hours of payment being cleared - same day for UK orders received before 3pm. Unfortunately we can't predict the postal service, so please allow up to 5 days to receive your items or 2 days if you chose a special delivery option. If you have not received your item within that time, please contact a member of the team and we will get started straight away in tracking down the order.

  • Will you notify me when you have received my returned item/s?

Our policy is to contact you by e-mail when we have received your return and provide details of when we will be refunding your payment. Please remember if you don't complete and enclose the returns form, there can be delays while we trace the original order and are able to process the refund/exchange. If however you have not heard from us within a week of sending your item/s back then please e-mail all the information to and we will investigate straight away.

  • I am unable to process my payment - what should I do?

If you are having problems processing your payment them please contact a member of the team and we will resolve the situation as quickly as possible.

  • Do you accept payments over the phone?

Unfortunately we do not have the facilities to accept payments by phone. If you are having trouble using the website, please contact a member of the team and we will be happy to help.


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