Lembrassa Priority

At Lembrassa our #1 priority is providing an enjoyable shopping experience with excellent customer service.

The customer is #1 is not just a slogan, it is our company philosophy. We live by that every day and it shows in the great service that Lembrassa offers.

What's Different About Lembrassa?..

We've listed 6 reasons why we believe we're different from other sites,

  • Free UK Delivery on all orders.
  • Only in stock products are offered - and we clearly display what is available
  • Every order placed before 3pm Mon - Fri is dispatched on the same day
  • Payments are secured through SagePay or PayPal
  • Orders beautifully presented and packaged
  • Easy returns policy - send it back in original condition using the label we provide, we exchange it or refund your money as you choose

Do we ever make mistakes? Yes, we do - but we rectify any problems at our expense. The customer doesn't suffer.

If a customer has questions or a problem with a delivery or just needs some advice or information, they just phone the Lembrassa team on 0141 616 4090

What Our Customers Have to Say.

Read what customers who have shopped at Lembrassa think of our service.

  • Mrs Sarah Young, Marston Moretaine

Thank you Laura for setting-up Lembrassa. The latest Freya bras I received are a great fit and I look forward to shopping again in the future. Thank you for all your help. Sarah

  • Marian, Claxby

Thank you so much for speedy service and delivery-bra arrived and is perfect fit; I will be using your website again.

  • Tracey, Harpenden

Hi,
Just wanted to congratulate you all on such a fabulous service. I placed an order after 3pm yesterday and it's arrived in the post this morning (next day before 9am!) I haven't used your company before now but liked the fact you offered free delivery and returns...many competitors don't. Your website is easy to use and hassle free. The order arrived in a striking silver packet, very discreet as to it's contents. The bra itself was beautifully wrapped in orange tissue paper. The whole product is very impressive. I love my new Freya bra and would like to wholeheartedly thank you. I look forward to placing my next order!

  • Ama, Canary Wharf

Thanks for all your efforts with my purchase. I must say your company have great customer service skills.

Looking forward to receiving my order

Regards

  • Mrs Sarah Young, Bedford

Thank you for the bras I have received - they have been a wonderful fit. The website is great for ladies with big busts and the prices are good. I am really happy with the
great service. Thank you very much

  • Judith, Stirlingshire

I thought that the service & the website are fantastic & would definately buy from you again.
Kind regards

  • Sharon, Ireland

Thank you very much for the refund and also for your excellent customer service. I did receive the bikini top for my holidays and was delighted as it fit perfectly.
I have never encountered such excellent service and i have told some of my family and friends about your company.
Thanks again. Will definitley shop again with you.

  • Melanie, Eastbourne

I just wanted to say how impressed I am with your service.
I placed my order on a Tuesday and the bra arrived the next day - excellent!
It makes a great change to receive such a good service and not have to pay a ridiculous price for it!

I absolutely love Freya and hope you continue to stock and extend this range.
I will definitely be using you again (I can see this becoming an expensive hobby!! :) and will certainly recommend your website.

Thanks again for such a great service and shopping experience.
Keep up the good work (and please don't go changing!)

  • Marion, Dundee

Hi,
Just to say...fantastic service, ordered Thursaday evening, delivery Saturday morning.
Thank you

  • Marcia, Didcot

Thank you very much for my bra. I only ordered it yesterday and it arrived today and fits perfect,

Great bra - great service will definitely use you again.

Many thanks,

  • Jo, New Zealand

good prices, good choice of items, easy to use site. Looking forward to getting my items.

  • Sue, Coalville

Fantastic next day delivery! Will certainly use you again + recommend you.

  • Beryl, East Sussex

Thank You very much for your fast and efficient service. I placed my order on Thursday 31st in the evening and received my package on Saturday 2nd May. I am very impressed. Thanks again.

  • Candice, Cambridge

Order received and a perfect fit!
Great service, I will definietely use you again...
Thanks!!!

  • Rhys, Lampeter

Thanks for your really great service. I recently bought my wife a Masquerade "English Rose" bra and brief set. They were delivered next day. They looked so good that I ordered another pair of briefs but forgot to change the size box on your site. I sent the second pair back free of charge and you sent me a new replacement pair very quickly and with no fuss. Your packaging is superb as well.

Best of luck with your business.

  • Marie, Netherlands

good prices, good items, i will be back to shop with you again

  • Terri, New York

thank you for offering such low prices and big range of stock. You are much better than other UK sites for cost and delivery. I will be back to order more items soon. Tx

  • Pauline, Ossett

Hi,

My order arrived to-day, cannot believe the speedy service, thank you so much.

Regards

  • Joanne, Denmark

Thanks for offering such a wide choice of freya. I find it really hard to get my size but there was so many bras to choose from.

I love freya so looking forward to seeing when more styles arrive.

thanx

  • Sally, Wilmslow

Great website and fast delivery, thank you I will recommend you and use again.

  • Amy, Liverpool

I just wanted to say how impressed I am with your service.

not only was I able to find a nursing bra in my size, at a decent price, but it was delivered free of charge and on Saturday when I ordered it late on Thursday!

thanks for the excellent service - it beats hands down other websites that would've charged me for delivery, all because the shop did not have the stock in.

many thanks

  • Rhonda, Newtownards

EXCELLENT HELPFUL SERVICE - WILL DEFINATELY CONTINUE TO SHOP WITH LEMBRASSA!

  • Sarah, Maidstone Kent

Many thanks your customer service is great.

  • Jonson, London

What a very nice company!!!!
Sincerely

  • Nicola, Gateshead

Hi,
My order arrived this morning and I am absolutely delighted! Cant believe i got the bras today when I only ordered them yesterday - what a superb service, thank you so much. I love both of the bras!

I will most definately be shopping again at lembrassa as I was highly impressed with your service.

I will most definately be buying more underwear from your site.

thank you so much
nicola x

  • Mariane, West Sussex

Thank you for your excellent service.

  • Deborah, Cardigan

Very quick delivery, nicely packaged, unfortunately bra was too big, look forward to recieving the smaller size.

  • Linda, Cardigan

Dear Laura
Thank you so much for your help and advice and I can't wait to receive my order. You really did make it a wonderful experience and hopefully I will repeat it again in the near future.

  • Ruth, Clapton

I have been delighted by your service & do intend to use the site again - the free delivery & hassle free returns are great. Keep up the good work! Thank You

  • Julia, South Ockendon

Excellent service will definitely use again.

Have Your Say.

If there is anything else that we can do to make the customer shopping experience more relaxing and enjoyable, suggestions can be e-mailed to . We delight in customer feedback. We even have a rewards scheme with money off vouchers issued for the best suggestions.



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