Here at Lembrassa we hope that you are pleased with your item/s but if you are in any way dissatisfied with your purchase we are happy to offer a refund or exchange - provided that you return the item in its original condition and packaging, unworn and unwashed with all the labels intact. All goods must be returned within 14 days of dispatch date with a valid returns form - which is provided with every order. Overseas customers must return goods within 21 days of dispatch date.
Unfortunately we cannot offer a refund on postage costs. All UK and overseas customers will have to pay the return postage. If you are unable to find the label please e-mail and we will send you a replacement label. In the case of an UK exchange no further postage will be charged; for overseas customers an exchange may require an additional postage charge.
Please ensure all briefs/thongs/swimwear etc are tried on over your own underwear. We reserve the right to refuse returns where it is apparent that this has not been done.
We advise all customers to obtain proof of posting or shipping confirmation from the Post Office to cover an event where the goods are lost in transit.